Text the Owner
A sign. A number. Your phone.
The complaint goes to you, not the internet.
Complaints before they become reviews. Compliments your staff never hears. Questions, ideas, the thing nobody says out loud.
It all lands on your phone with a reply already drafted. Send it, or write your own. Either way the promise stays true: the owner reads everything.
Text the owner.
Just scan and start typing.
Maria Alvarez · Owner, Maria's Café
She reads everything.
or text (833) 555-0123
Nobody installs anything.
Not your customers. Not you. The whole product lives inside the Messages app both of you already use.
We give you a number
A dedicated number for your business, and a sign you customize and download, ready to print. It reads: Text the owner.
Customers text it
Complaints, praise, the thing nobody says out loud. It arrives on your phone with the gist and a reply drafted in your voice.
You reply
Send the drafted reply or write your own. The customer hears back from the business number. Five seconds, promise kept.
The owner's side
Authenticity, with leverage.
The promise on the sign is that a real person at the top reads every word, so that part stays human. The drafting, the triage, the routing: that's ours. You clear the day's messages in the time it takes to pour a coffee.
And your personal cell stays yours. Customers text the business number and hear back from the business number. They never see where it lands.
Owner Line
Reviews go public. Texts come to you.
Before
★☆☆☆☆
Disappointed regular
“Used to love this place. Waited 25 minutes for two coffees while the staff chatted. Won't be back.”
Public · Permanent · Read by everyone but you
After
Private · Recoverable · A regular, kept
The sign works on your website too.
One script tag puts the button on your site. On a phone it opens Messages; on a laptop it shows your code and their phone takes it from there. And every business gets a plain link for the places a script can't go: your bio, your email footer, your Google profile.
<script src="https://ownertext.com/embed.js"
data-venue="your-venue-id" defer></script>Early access
$99 a month,
or $999 a year.
One location, one number, everything included. The alternatives are a $400-a-month review platform or a suggestion box nobody reads.
The line
The line keeps score
More than one location?
Each location gets its own number and its own sign. Every text still goes to your phone, labeled by location, and you reply the same way. Your account keeps the paper trail per location, so you can see which spot the wait-time complaints actually come from.
$99 for the first location, $49 for each after that. Ten or more? Text the founder.